In a bid to look for a full-time job, it's been a part of my daily routine to check job postings online, particularly on jobstreet.com and jobsdb.com. Keywords that I use include csr, call center, email, chat, non-voice, back office, abstractor, and just recently, editor, writer and proofreader. Why these keywords? Because these jobs can be found in the booming call center, BPO (business process outsourcing) and KPO (knowledge process outsourcing) industries. I, myself, have been in the BPO, or more like KPO, industry for over five years now. Then there's also the rise of the home-office, allowing people to work in the comfort of their homes. I am lucky to have a home-based job that pays well and does not eat much of my time, and which also gives me a lot of room to accommodate a regular, full-time job in the office.
There's really a lot of job openings in call centers that multiplied so fast and are now scattered all across the Philippines. A good thing for our employment situation. Even undergraduates are welcome to apply and enjoy a high salary even in an entry-level position, plus attractive benefits and great incentives. If you are fluent in English, have a pleasing personality, does not flare up easily, have good typing skills, can navigate the Internet and proficient in Microsoft Office and other applications, are able to multitask, and not to forget, are amenable to work on shifting schedules, graveyard shift, weekends and holidays, then, you're in. Kudos to all those who work in the call center because it is not an easy job as others see it. There's a lot that they sacrifice for the sake of their work as well, such as the normal night out with friends, important social and family gatherings usually held at night, and time with the family during special holidays like Christmas and New Year.
Do I wish to work in a call center? Yes and no for the reasons that I mentioned above.